Order & Delivery

ORDERS

Do note that your items will only be secured for 24 hours after you check-out. 
Do check-out only after you're sure that your purchase is correct. 
After which, if payment is not received, your order will be cancelled and you will be blacklisted for future purchases with us.

Once your order has been placed, an automated order confirmation email will be sent to you. Kindly check your spam inbox if you did not receive our email. If you are unable to locate our email in your inbox & spam, kindly email to orders.laceandebony@gmail.com, and we will respond to you asap with a manual invoice.

We accept these payment methods:
Singapore orders:
ATM Bank Transfer / Internet Banking / Debit / Credit Cards

International orders:
Only Debit / Credit Cards



DELIVERY
All parcels are dispatched 24 - 48 hours (not inclusive of weekends and public holiday) after we've received your order & payment. You will not receive an email while we are processing your order, but only when your parcel has been dispatched and shipped out.

Parcels will be delivered via the courier company to your doorstep. Kindly provide us your correct mailing address & mobile number to ensure that your parcel will reach you on time. Kindly only drop us an email if you have not received any shipping notification after 48 working hours from your order.


Local (Singapore orders)

Standard Courier: 1 - 3 working days
Courier delivery will take approximately 1 - 3 working days to reach you, not inclusive of the processing time (24-48 hours).

There would be 1 complimentary re-delivery, subsequent re-deliveries would be charged at SGD$3. A tracking number would be updated in your account once the parcel has been dispatched and a shipping notification email has been sent to you.

Express Courier: 1 working day
Courier delivery will take approximately 1 working day to reach you, not inclusive of the processing time (24 hours). Please note that the cut-off timing for Express Courier would be at 11:59PM. Orders that are made after the cut-off timing would be processed on the day, and dispatched only on the following day, to reach you 1 working day after it has been dispatched. 

There would be 1 complimentary re-delivery, subsequent re-deliveries would be charged at SGD$4. A tracking number would be updated in your account once the parcel has been dispatched and a shipping notification email has been sent to you. 



International (Malaysia orders)

Please note that we only accept payment via Debit / Credit Card for international orders (outside of Singapore). Kindly do not select I-banking upon checkout. Only Registered Mail is available for international orders via Singpost.

A tracking number would be updated in your account once the parcel has been dispatched and a shipping notification email has been sent to you. 

Shipping to Malaysia takes an average of 7 - 14 working days. We advise you to order your parcel in advance during festive seasons as parcels would be delayed.

 

For international orders (Overseas),

Please note that we only accept payment via Debit / Credit Card for international orders (outside of Singapore). Kindly do not select I-banking upon checkout.

We do deliver globally. Shipping charges will be calculated upon check out. All international parcels will be shipped out with Registered Air Mail via Singpost. All Registered Air Mail parcels will comes with a tracking number


DELIVERY 

All parcels will be dispatched within 1 - 2 working days upon payment verification (excluding weekends/public holidays). 

Local Delivery (Singapore) 

Standard Courier : 1 - 3 working day(s)

Express Courier :  1 working day (not inclusive of 24 hour processing time)

International Delivery (Overseas)

Air Registered Shipping : 7 - 14 working days 

 

Please take note that the mention time frame serves as a guideline. Please give allowances during Festive Seasons.
We strongly encourage all customers to opt for Registered Shipping which comes with a tracking code. 
Lace & Ebony will not be liable for parcels shipped with Normal postage.

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