Order & Delivery

ORDERS

Do note that your items will only be secured for 24 hours after you check-out. 
Do check-out only after you're sure that your purchase is correct. 
After which, if payment is not received, your order will be cancelled and you will be blacklisted for future purchases with us.

Once your order has been placed, an automated order confirmation email will be sent to you. Kindly check your spam inbox if you did not receive our email. If you are unable to locate our email in your inbox & spam, kindly email to orders.laceandebony@gmail.com, and we will respond to you asap with a manual invoice.

We accept these payment methods:
Singapore orders:
ATM Bank Transfer / Internet Banking / Paypal 

International orders:
Only Paypal



POSTAGE

Strictly NO MEET-UP.
For urgent orders, customers are advised to opt for Courier Delivery service. 


For Normal Postage within Singapore,

  • Complimentary Normal Shipping
  • Delivery would take about 3 - 7 working days to reach you. Please allow for more time during festive seasons. 

Lace & Ebony will not be held liable for the loss and delay of normal postage parcels. Tracking of normal postage parcels will not be possible. We strongly advise you to choose registered parcel to ensure that your parcel is trackable and accounted for by Singpost to reach your doorstep safely & securely. 


For Registered Postage (Singapore),

  • $2.25 for all orders
  • Free shipping for orders above $100
  • Registered parcels will be delivered in 2 - 5 working days. Please allow for more time during festive seasons.

Registered parcels will be trackable and a RA no will be produced upon request by email. We highly advise for registered postage to be used to ensure that your parcels reach you safely.

 

For AM Mail (Singapore),

  • AM Mail (Letterbox) : $2.00 
  • AM Mail (Doorstep) : $3.00

AM Mails are only applicable for single item / light weight apparel purchase. AM mail will not be trackable but a certificate of posting will be produced upon request. Please allow 1 working day for your parcels to be delivered to you after we process your order within 24 - 36 hours.

 

For SmartPac (1) and SmartPac (2-4),

  • SmartPac (1) Polymailer : $3.00 
  • SmartPac (2-4) Cardboard Box : $4.00

SmartPac (1) is a polymailer envelope and is only available for single apparel / light weight apparel purchase.
SmartPac (2-4) is a cardboard box and is available for 2 - 4 apparel (depending on the thickness of your items).
SmartPac (1) and (2-4) is trackable and a certificate of posting and tracking number will be produced upon request by email. Please allow 1 working day for your parcel to be processed after we process your order within 24 - 36 hours.


For Courier (RocketUncle),

  • $5 flat rate

Our chosen courier delivery service is RocketUncle. Do allow 1 working day for us to process your parcel, and approximately 1 working day for your parcel to be delivered to you as RocketUncle has varying cut-off timing for different delivery times. Kindly give 1-3 working day allowances for your parcel to be delivered to you. Please be reminded to provide your correct mobile number for the courier to call you before delivery.

*There will be no delivery on Sundays, Public Holidays, and some eve of Public Holidays.
 

For Malaysia orders,

Please note that we only accept PAYPAL for international orders (outside of Singapore). Kindly do not select I-banking upon checkout.

Normal postage charges begin at $4.50 - $5.50, depending on the weight of the item. Subsequent item is at an additional $1 - $2, depending on the weight of the second item. Registered postage is an additional $2 on top of normal postage charges. Tracking number for registered parcels will be available upon email request to us.

Shipping to Malaysia takes an average of 7 - 14 working days. We advise you to order your parcel in advance during festive seasons.

Lace & Ebony will not be held liable for the loss of normal postage parcels. Tracking of normal postage parcels will not be possible. We strongly advise you to choose registered parcel to ensure that your parcel is trackable, and to reach your doorstep safely & securely. 

 

For international orders (Overseas),

Please note that we only accept PAYPAL for international orders (outside of Singapore). Kindly do not select I-banking upon checkout.

We do deliver globally. Shipping charges will be calculated upon check out. All international parcels will be shipped out with Registered Air Mail via Singpost. All Registered Air Mail parcels will comes with a tracking number


DELIVERY 

All parcels will be dispatched within 1 - 2 working days upon payment verification (excluding weekends/public holidays). 

Local Delivery (Singapore) 

Normal Shipping : 3 - 5 working days

Registered Shipping : 3 - 5 working days

International Delivery (Overseas)

Air Registered Shipping : 7 - 14 working days 

 

Please take note that the mention time frame serves as a guideline. Please give allowances during Festive Seasons.
We strongly encourage all customers to opt for Registered Shipping which comes with a tracking code. 
Lace & Ebony will not be liable for parcels shipped with Normal postage.

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